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Getting around
Transportation options available
City Centre
London
6.5
mi
Airports
London City (LCY)
2.4
mi
London Heathrow (LHR)
23.9
mi
Train
Woolwich Arsenal
2.4
mi
Underground
Canning Town4300 ft
Facilities
Stay relaxed and refreshed just minutes from the airport
Wi-Fi
Parking
GBP 25 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Dryer
Services
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business centre
Fax/Photocopying
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Heating
Soundproofed rooms
Tea and coffee facilities
Ironing facilities
Bathroom
Sink
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
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Location info
9 Western Gateway, Royal Victoria Dock,
London,
United Kingdom,
E16 1AB,
Greater London
Map view
street view
9 Western Gateway, Royal Victoria Dock,
London,
United Kingdom,
E16 1AB,
Greater London
City landmarks
Convention Centre
ExCeL London
2300 ft
Event hall
The O2
2.1
mi
Library
Charlton House
2.0
mi
Castle
Tower of London
4.3
mi
Adjacent to North Greenwich Pier
Quantum Cloud
3900 ft
Harbour
Trinity Buoy Wharf
3500 ft
Old Royal Naval College
Old Royal Naval College
2.1
mi
Royal Victoria Dock
The Dockers Sculpture
4900 ft
27 Western Gateway
Emirates Air Line
2400 ft
Peninsula Square The O2
DC Exhibition
4800 ft
The O 2 Peninsula Square
STAR WARS Identities at The O2
4700 ft
The O2
I Am the Greatest
4500 ft
The O2 Meridian Gardens
Dinosaurs Unleashed London O2
4800 ft
Canning Town
1.3
mi
Museum
Museum of London Docklands
2.0
mi
Royal Arsenal
2.4
mi
Harbour
Tower Bridge
4.2
mi
Park
Greenwich Peninsula Ecology Park
4800 ft
Gallery
Now Gallery
5100 ft
Three Mill Lane
House Mill
1.9
mi
Park
Thames Barrier Park
1.4
mi
Art object
Traffic Light Tree
1.4
mi
Silvertown
1.6
mi
64 Orchard Place Trinity Buoy Wharf
Longplayer
3400 ft
Museum
Cutty Sark
2.2
mi
Peninsula Square
Up at The O2
2.1
mi
The Millennium Dome Millennium Way
2.1
mi
Edmund Halley Way
Emirates Aviation Experience
2.0
mi
Nearby
Museum
The Crystal
1800 ft
Bridge
Royal Victoria Dock and Bridge
1400 ft
Restaurants
Caffe Fratelli
1000 ft
Unit 1
Freemason's Cafe
2700 ft
27 Freemasons Road
The Oiler Bar
2000 ft
The Oiler Bar
Rotisserie Chicken
2400 ft
ExCel Exhibition Centre 1 Western Gateway
Garden Community Cafe
4300 ft
7 Cundy Road
Royal Docks Tandoori
4500 ft
369 Prince Regent Lane
Guest scores and detailed hotel feedback
Past guest experiences and opinions
84%
enjoyed their visit and would return
Clean rooms
Convenient location
Limited dining options
Need for service improvement
8.4/10
Great
Rooms
8.6
Location
8.4
Service
7.1
Dining
7.3
Guest reviews
8.4/10
based on 7 reviews
8.0
8.0/10 based on 4165 reviews
Alan
United Kingdom,
April
2024
7.8/10
I found the hotel to be in a quiet area, very close to the Emirates cable cars which was convenient for exploring the city. The staff tried their best, but it was clear they lacked proper customer service training. The dining options were decent, especially for Vegetarians, but additional charges for cooked dishes were a bit disappointing.
Rooms
9.0
The rooms were beautifully decorated and well-equipped, located on the higher floors.
Service
7.0
The service was friendly overall, but there is room for improvement in customer service training.
Location
8.0
The hotel is conveniently situated within walking distance of Royal Victoria DLR station and near the cable cars to the O2, making it easy to reach popular tourist spots.
Dining
7.0
The dining experience offered eclectic British dishes, including options for Vegetarians, but additional charges for cooked meals were unexpected.
Facilities
8.0
The hotel facilities were satisfactory and provided the necessary amenities for a comfortable stay.
Edward
United States,
April
2024
9.0/10
I had the pleasure of staying at this hotel and can say it was a wonderful experience. The location is perfect, right next to the Excel Centre and very close to the DLR station. The service was top-notch, with a staff member going above and beyond to assist me. The dining experience was good, although some items were not included and came at an extra cost. The facilities were well-maintained, offering everything I needed for a comfortable stay.
Rooms
9.0
My room had a stunning view over the dock, and the fashionable decor added a touch of elegance to the space.
Service
9.0
The customer service I received was exceptional, with a staff member providing me with all the information I needed for a pleasant stay.
Location
10.0
The hotel's location is superb, right next to the Excel Centre and within walking distance of the DLR station. It was convenient for my travel.
Dining
8.0
I enjoyed the dining experience, although some items were charged separately. The view of the river made the meal even more enjoyable.
Facilities
9.0
The hotel's facilities were well-maintained, offering a range of services that added to the overall comfort of my stay.
Chris
United Kingdom,
December
2023
8.2/10
The hotel offers incredible value for money at just £49 with stunning views over the Thames. The rooms are equipped with all necessary facilities. The service is excellent overall, with great attention from the staff. You might find some areas where the staff could use more training, but it doesn't detract too much from the experience. The location is superb, especially for those visiting the ExCel centre or taking a trip on the docklands light railway. The dining options are good, with a variety of choices, though some items may come at an additional cost. Overall, a satisfying stay with some minor room for improvement.
Rooms
9.0
The rooms offer amazing value for money with the breathtaking view over the water and all necessary facilities included.
Service
8.0
The service was top-notch, with great attention from the staff, although some members may need more training in customer service.
Location
9.0
The hotel's location is fantastic, especially for those visiting the ExCel centre or needing easy access to public transportation
Dining
7.0
The dining experience is satisfactory with various choices offered, though some items may require an additional payment.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay with a good value for money overall.
Alexander
United Kingdom,
September
2023
7.2/10
The hotel is situated in a quiet area, just a stone's throw away from Royal Victoria DLR station. The rooms offer a nice view out the window and boast very good facilities. The customer service, although with an extra member on reception desk during departure, could benefit from more training. The hotel provides a good value for money proposition, but some additional services like dry cleaning or welcome drinks might need improvement.
Rooms
8.0
I loved the nice view out the window and the very good facilities in the rooms.
Service
7.0
The service was good with an extra member on reception during departure, but some staff might need more customer service training.
Location
8.0
The hotel is conveniently located within a few minutes walking distance from Royal Victoria DLR station, making it easy to access various DLR stations. However, the city center is quite far away.
Dining
6.0
Facilities
7.0
The facilities met my needs during the stay.
Philip
United Kingdom,
September
2023
6.8/10
The hotel offers a great view even with the window left open and features 2 single beds and a bathroom. The service was mixed with an extra member present at departure but overall need to improve customer service. The location is in a quiet area not far from cable cars and a few minutes from Royal Victoria DLR station. The dining experience provided a view of the river but was better suited for early risers and vegetarians. The facilities were decent but need some enhancements.
Rooms
8.0
The room had a great view even with the window left open, and the 2 single beds were comfortable. The bathroom was clean.
Service
6.0
The staff was friendly, but there is room for improvement in customer service.
Location
7.0
The hotel is in a quiet area, close to cable cars and within walking distance from Royal Victoria DLR station. Not near the city center but convenient for accessing transportation options.
Dining
7.0
The dining area offers a view of the river, suitable for early risers and vegetarians.
Facilities
6.0
The facilities are average, would benefit from some upgrades.
Clean rooms
Limited dining options
Sam
United Kingdom,
September
2023
7.6/10
I had a nice stay at the hotel, enjoying a well-cooked breakfast in the heart of the docklands with a view of the Thames. The room with 2 single beds was cozy, but I wished for a hairdryer and kettle. Customer service was decent, but there is room for improvement. The location was convenient, close to London transport and the city center. The dining options had very good food, but dining was not included in the price. Overall, a comfortable stay with some room for enhancement in service and amenities.
Rooms
8.0
The room with 2 single beds was cozy but lacking a hairdryer and kettle.
Service
6.0
The customer service was decent, but there is room for improvement.
Location
9.0
The hotel's location was convenient, close to London transport and the city center.
Dining
8.0
The dining experience was good with very good food, though dining was not included in the price.
Facilities
7.0
The hotel had adequate facilities for a comfortable stay.
Robert
United States,
June
2023
8.0/10
I had a delightful stay at this hotel located right in the heart of Docklands. The rooms were clean and well-equipped, the breakfast was delicious, and the disabled access made my stay hassle-free. However, the service could be improved in terms of customer training. The location was convenient, with easy access to transportation links and various attractions.
Rooms
9.0
The rooms were comfortable and offered a nice view of the surroundings.
Service
7.0
The staff provided good customer service during my stay.
Location
8.0
The hotel is within walking distance of the Royal Victoria DLR station, making it convenient for travel.
Dining
8.0
The cooked breakfast included was perfectly fine, but it was not clear whether it was included in the room price or an extra charge.
Facilities
8.0
The hotel offered all the necessary facilities for a comfortable stay.
Comfortable rooms
Service improvement needed
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Ibis London Excel-Docklands Hotel08.06
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09.06.2025
